# API and Webhooks

## Trigger anything. Control everything.

Build event-driven integrations with real-time webhooks and full API control. Trigger flows instantly, automate processes programmatically, and replace inefficient polling with event-driven precision.

## Key capabilities

### Build event-driven integrations your way

#### Real-time webhook triggers

Trigger process flows instantly from external events. Receive and handle incoming webhooks to automate actions.

#### Full API control

Manage flows, environments, and executions programmatically. Patchworks Core API automates operations, and orchestrates integrations.

#### Instant acknowledgment & handshaking

Protect your integrations with API key authentication and controlled access. Build securely with enterprise-grade environments.

## BENEFITS

### Why not just build your own API layer?

Building APIs and webhook infrastructure in-house takes time—and maintaining it takes even more. Patchworks gives you a production-ready, event-driven foundation with built-in reliability, security, and control.

- Event-driven architecture pre-built
- Full programmatic control
- Built-in reliability
- Secure by design
- Battle-tested concurrency
- Faster time to production
- Observable and debuggable
- Lower maintenance overhead

#### Real-time event orchestration

Use webhooks to start flows the moment events happen—no polling, no delays. Patchworks provides the API glue for brands moving away from monolithic platforms.

#### Full stack traceability

Track webhook events and API activity as they happen. Monitor executions, debug issues quickly, and maintain full visibility across every flow.

#### Control everything via API

Programmatically manage flows, environments, and executions. Automate operations and integrate Patchworks directly into your broader architecture.

#### Secure authentication

Use API keys to control access and protect your integrations. Built for secure, production-grade environments.

## CONNECT TO YOUR SYSTEMS

### Connect to your core commerce systems

- Shopify
- Netsuite
- Veeqo

#### Certified integration for Shopify

Connect Shopify to your ERP, WMS, marketplaces and marketing tools with reliable, real-time data flows. Build, test and deploy integrations faster using sandbox environments—reducing risk, accelerating go-live, and eliminating manual work.

#### Reliable NetSuite integrations for retailers

Connect NetSuite with Shopify, WMS, 3PLs, and marketplaces to keep orders, inventory, and financial data perfectly in sync.

Automate complex workflows, reduce errors, and gain real-time visibility across your entire operation.

#### Streamline fulfilment with Veeqo integrations

Connect Veeqo with Shopify, ERP, and marketplaces to automate order routing, inventory updates, and fulfilment workflows.

Keep stock accurate, ship faster, and maintain full visibility from checkout to delivery.

## Case studies

### Proven by retailers operating at scale

#### “What surprised me was just how effortless it was.** Once the data was prepared properly, Patchworks moved it into Shopify incredibly fast.”

- **Andy Richley**  
  Head of Tech, Castore  
  [Read Case Study](https://patchworks.io/case-studies/castore-peak-trading-ipaas/)

#### “Patchworks offers a great portfolio of integrations and are working towards many more.”  
  **Paula Abisolo**  
  Omni-Channel Delivery Lead, Mint Velvet  
  [Read Case Study](https://patchworks.io/case-studies/mint-velvet-digital-transformation/)

## Common asked Questions

**How do webhooks work in Patchworks?**  
Webhooks act as real-time triggers for your process flows. When an event occurs in an external system, a webhook can instantly trigger a flow—allowing you to automate actions without relying on scheduled polling.

**What can I control via the Patchworks API?**  
The Patchworks Core API allows you to manage process flows, environments, executions, and connectors programmatically—giving you full control over how integrations are triggered, monitored, and managed.

**How is API access secured?**  
API access is secured using API keys, allowing you to control authentication and permissions. Patchworks is built to enterprise-grade security standards, ensuring safe and reliable integration management.

**Can I use webhooks and APIs together?**  
Yes. Webhooks can trigger flows based on real-time events, while the API allows you to control and manage those flows programmatically—enabling fully automated, event-driven architectures.

**Do webhooks support high-volume events?**  
Yes. Patchworks is designed to handle high volumes of webhook events reliably, with built-in infrastructure to support scalable, production-grade workloads.

**Can I monitor webhook events and API activity?**  
Yes. Patchworks provides real-time logs and observability tools, allowing you to track events, debug issues, and monitor flow performance across your integrations.